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Orders

Orders

DO I HAVE TO ORDER ONLINE?

CAN I AMEND MY ORDER?

HOW CAN I PAY FOR MY ORDER?

IS IT SAFE TO ORDER ONLINE?

WILL I RECEIVE AN ORDER CONFIRMATION?

HOW DO I KNOW THAT YOU HAVE RECEIVED MY ORDER?

CAN I TRACK MY ORDER?

CAN I CANCEL MY ORDER?

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

CAN I EXCHANGE AN ITEM?

Pre-Orders

WHEN WILL MY ORDER BE SHIPPED?

WHAT WILL HAPPEN SHOULD I ORDER A PRE-ORDER ITEM, AND ONE THAT IS IN STOCK?

Delivery

Delivery

DO YOU SHIP WORLDWIDE?

HOW MUCH DOES DELIVERY COST?

WILL I BE CHARGED CUSTOMS AND IMPORTS DUTIES?

HOW LONG DOES IT TAKE TO SHIP MY ORDER OUT?

HOW LONG WILL DELIVERY TAKE?

WHAT TIME WILL MY DELIVERY ARRIVE?

WHAT DO I DO IF I MISS MY DELIVERY?

WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?

CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

WHAT IF MY PARCEL DOES NOT ARRIVE?

Returns

Returns

WHAT IS YOUR RETURN POLICY?

HOW TO REQUEST A RETURN?

Payments

Payments

HOW CAN I PAY FOR MY ORDER?

WHEN WILL I BE CHARGED?

CAN I SHOP IN CURRENCIES OTHER THAN GBP?

Promotions

Promotions

HOW DO I USE A PROMOTIONAL CODE?

WHAT SHOULD I DO IF I'VE FORGOTTEN TO USE MY PROMOTIONAL CODE?

Product & Stock

Products & Stock

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

WILL YOU BE GETTING MORE STOCK?

WHY CAN'T I FIND AN ITEM THAT WAS ADVERTISED?

DO YOU HAVE A SIZE GUIDE?

PRE-ORDERED ITEMS

Technical Support

TECHNICAL SUPPORT

WHY AM I EXPERIENCING PROBLEMS WHEN ENTERING MY PAYMENT DETAILS?

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTERS?

HOW DO I SIGN UP TO YOUR NEWSLETTER?

General

General

DO YOU HAVE A PHYSICAL SHOP?

HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?

Your Account

Your Account

How do I sign into my account?

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?