You can be assured that shopping with Muse Me Online is safe! Shopify Payments exceeds the most stringent industry standards for security. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Yes, you will recieve an order confirmation when your order is placed and when it is shipped, all emails will be sent to the email address which is entered at the time of placing the order. If for any reason, you did not receive an email confirmation, please check your SPAM folder and add our email address to your safe sender list.
Once your order has been placed you will get an order notification. If you are unsure if your order has gone through and you haven't received a notification, please contact us and we will look into this for you.
While we try to ensure that we are performing strict quality-control tests and carefully packaging the items before shipment, mistakes happen. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Our team will respond to you within 1-2 business days with what to do next.
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please send us a message with your order ID, the name/product code of the item and further details of why you would like to return your item.
As we can't split orders, this would mean the whole order needs to go on hold until the pre-order item is received into our base. Should you not wish for this to occur and would like to receive your other item first, then please order these separately.
Yes, we can ship to virtually any address in the world. Please be aware that there are restrictions on some products, and some products cannot be shipped to international destinations. If you are unsure about where we can ship to your country, please send us a message and we will provide you with further details.
Depending on the value of your order, your Muse Me parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Unfortunately, these charges are out of Muse Me's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we'd suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.
Please allow 2-5 business days after the payment has been successfully completed for your order to be shipped. Please note that order processing times are different than shipping time. We like to carefully inspect each item/order before it is shipped.
If you have missed a delivery, the courier company should put a card through your letterbox to arrange a redelivery. This card should provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.
Haven't received a card? You can arrange a redelivery via Royal Mail.
PLEASE NOTE: Most courier companies can only hold your parcel for up to 18 calendar days - After this time period the courier will return the item to our warehouse. If you would like your parcel to be redelivered, you will be responsible for the re-delivery fee.
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.
If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you. Don't forget to check the Description on the product page for more information.
If an item is unavailable why not look for an alternative in our New In section? Please contact uswith the item code and/or name and we will let you know if we will be getting more stock in your wanted item!
Pre-ordered items are items that are not currently in stock. This means that you will only receive you full order once ALL items are back in stock. Most pre-ordered items will take 1-2 weeks max to come back in stock. If you are unsure of when you will receive a pre-ordered item, please contact us and we will be happy to provide you with more information.
Firstly, make sure you have entered the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please contact uswith details of any error messages received and we will investigate further.
For customer service enquiries, please email firstname.lastname@example.org.
Our Customer Service team is available M-F 9am - 6pm BST. We do our best to
respond to all customers within 48 hrs. Response times may be extended during
Holidays, promotional periods and immediately following launches and/or
restocks. Enquiries are answered in the order they are received; please do not
send multiple emails as this will place you at the end of the queue.
No, but by setting up an account, you become a part of the MUSE
ME Community and have access to order and shipping information. You will also
be added to our email list for exclusive updates in the future.
Didn’t find what you were looking for? Contact us.Contact